© 2018 by Kim Grosvenor

Shipping Policy

Turnaround

All orders are dispatched within 48 hours of receiving your order during business hours of Monday - Friday / 9 am – 5 pm.

Carriers

We use Australia Post to deliver our orders so please allow up to 5 working days for delivery.

 

Should you require your order quickly, please contact the office as we can accommodate requests to use a courier, at your cost.

Order Tracking

We do not offer an order tracking service.

All items are sent in good faith by Australian Post’s standard postal service.

 
Shipping Rates

We charge a flat rate for shipping and handling.

 

Before the final checkout page you will be shown what the cost of shipping will be, here you are given the option to proceed with the order or to cancel it. If you prefer to pick up items from our office please phone prior to ensure someone is there to meet you. Payment will be required in advance. 

Back Orders

 If an item goes on back order, we will let you know and ship the part of your order that is in stock.

 

When the item becomes available we will let you know and ship you the rest of your order.

You will not be charged any additional shipping and handling for the second shipment.

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