© 2018 by Kim Grosvenor

RETURNS, EXCHANGES & REFUNDS POLICY

How to Return an Item

If you need to return an item, for either a refund or an exchange, please contact the office for a return #.

 

If we have correctly filled your order, yet you wish to return it, we will accept the return and refund the cost of the merchandise only.  

 

We will not refund the initial shipping costs or the return shipping costs.

 

In order to accept a return, the item must be in its original unused condition.

 

You must return the item, at your cost, within 7 days of your purchase. 

How to Exchange an Item

If you have incorrectly placed an order and wish to exchange it, please contact the office for an exchange #.

 

We will not refund the initial shipping costs or the return shipping costs for the order to be exchanged and resent.

 

For all exchanges, if applicable, you will be charged the difference in price between the original item and the exchanged item and you will also be charged for the shipping costs.

 

In order to accept an exchange, the item must be in its original unused condition.

 

You must return the item, at your cost, within 7 days of your purchase.

Return & Exchange Exeptions

Merchandise that has been used or altered will not be accepted for return or exchange. 

Where to Send Returns & Exchanges

Mail your returned item to:

 

2B/11 Erade Drive

Piara Waters WA 6110

 

Please mark the package with the return/exchange #, your name and contact details.

 Include in your package a signed letter stating the reason for your return and the original receipt. 

 

 

PAYMENTS

Can be made via the website at checkout with Credit Card or paid by direct debit to the following account

 

Better Care Medical

BSB     036 019

ACC    259420

 

Please send remittance to info@bettercaremedical.com.au

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